Shop terms & conditions | Kyrö Distillery Company kyro-logo-mobile

Terms & conditions
 
The terms and conditions listed below will apply between customer and Kyrö Distillery Company webstore for the sale and purchase of the products contained in customers shopping cart. We reserve the right, at any time, to modify, alter or update these terms and conditions, and you agree to be bound by such modifications, changes, or updates on subsequent visits.
 
Applied as of 26th of April 2018.
 

Time of Delivery
 
The delivery time within Finland is 2-8 working days after we have received your order. Delivery times for international orders depend on the country where the products are ordered from. All parcels are delivered to address you have given during checkout. To avoid inconveniences please specify your address as precisely as possible.
 

Shipping costs
 
The shipment is priced according to the delivery address and weight.
 
You can see the delivery costs for the products by adding them to shopping cart. In the shopping cart you can select the destination country and see the delivery costs.
 
When selling and shipping products outside the EU, the recipient of the product is responsible for local taxes, toll fees and other such payments.
 
Free shipping within Finland for orders over 100 €.
 

Methods of Payment
 
You can pay with Visa-, Visa Electron-, Business Eurocard- and Mastercard cards and Finnish online bank account.
 
We use Checkout paying gateway to receive money. Checkout is safe paying method for you. It’s registered to Finnish register of payment institutions which is controlled by financial supervision. Service is maintained by Checkout Finland Oy (VAT-number 2196606-6). When you have paid you can see Checkout Finland Oy as receiver of the payment.
 
Card payments can be performed online safely with the NETS SSL-secured payment form. Our company or Checkout Finland Oy does not have access to cardholder data, and card information is not stored on our systems. Our online store uses the international Verified by Visa and MasterCard SecureCode authentication services, which verify the identity of the cardholder.
 
Online shop uses Checkout money transferring service with card payments. Kyro Distillery Company is responsible about law and other things about card payments. When you pay with card you do order contract with Checkout Finland Oy (VAT-number (2196606-6) and Checkout Finland Oy is responsible with obligations and reclamations about card payments. Checkout is the receiver of your money and transfers money directly to us.
 

Confirmation
 
Once we have received your order, we’ll send you an e-mail order confirmation. Don’t lose the order confirmation, in case you need to contact customer service.
 

Return and exchange policy
 
You have the right to return the ordered products. Please note unless you are returning faulty product, shipping is not free of charge. Report the return to Kyrö Distillery Company’s customer service via email, shop@kyrodistillery.com, as soon as the goods have arrived, or no later than 14 days after delivery. The products must be in saleable condition with tickets attached. The products must not be altered.
 
When you contact us in a case of return, please mention:

  1. The order number
  2. The returned items names
  3. Reason for the return/exchange

 
Returns/exchanges outside of EU will not be accepted due to customs clearance expenses.
 
If you receive a defective or incorrectly delivered product, please contact customer service via email: shop@kyrodistillery.com as soon as possible. We will send you return instructions. Send the goods back in the same condition as you received it in conjunction with an accident or an error message. We will send you a flawless or the right product.
 
NOTE! Contact our customer service before you return the faulty or incorrect product delivered, so that a claim is accepted and the return postage will be paid.
 

Tax and Duties
 
All prices at Kyrö Distillery Company’s webstore are VAT (Value Added Tax) included when shipping within the EU.
 
International customer is responsible for the import customs clearance and payment of customs duties and taxes in their homeland.
 

Contact
 
If you have any question about your order, you can contact our customer service by e-mail:
shop@kyrodistillery.com
 
Distillery Company
Oltermannintie 6
FI-61500 Isokyrö, Finland
 

General data protection
 
Trust is our dearest value – Please find our Privacy policy here.
 
Contact person for general data protection related questions: Jenni Soini, gdpr@kyrodistillery.com, +358504086575.

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