Exchanges and Returns

If for some reason you want to return or exchange a Kyrö item, please email our customer support and tell us what happened: shop@kyrodistillery.com.

In the United Kingdom, with questions regarding your order status please email ukshop@kyrodistillery.com.

In the United States, with questions regarding your order status please email openbar@mashandgrape.com.

In Belgium, Netherlands, France, and Austria questions regarding your order status please email globalshop@kyrodistillery.com.

Returns and exchanges can only be accepted if the item is in brand new condition. Bottles should be sealed and without damage.  

Items eligible for a return or exchange must be returned within 14 days of delivery. 

You must include your ORDER NUMBER in the return package for us to locate your order in our system. The order number is sent to you once the order is done. Check your email for our delivery confirmation. 

Please allow up to 10 business days for a return or exchange to be processed once it arrives at our facility. You will receive an e-mail from us when the return or exchange is processed. 

Germany returns:

Please contact us with email shop@kyrodistillery.com.

Finland returns:

Please contact us with email shop@kyrodistillery.com.

UK returns:

Please contact our partner Master of Malt with email ukshop@kyrodistillery.com.

USA returns:

Please contact our partner Mash&Grape with email openbar@mashandgrape.com.

Belgium, Netherlands, France and Austria returns:

Please contact our partner Sélection Prestige GmbH with email globalshop@kyrodistillery.com.