Exchanges and Returns

If for some reason you want to return or exchange a Kyrö item, please email our customer support and tell us what happened:

In the United States, with questions regarding your order status please email

In Belgium, Netherlands, France, and Austria questions regarding your order status please email

Returns and exchanges can only be accepted if the item is in brand new condition. Bottles should be sealed and without damage.  

Items eligible for a return or exchange must be returned within 14 days of delivery. 

You must include your ORDER NUMBER in the return package for us to locate your order in our system. The order number is sent to you once the order is done. Check your email for our delivery confirmation. Customers are responsible for all shipping costs to our facility, unless your item is faulty or an eventual mistake has been made on our part. In that case, contact us via e-mail and we will cover the return expenses.

Please allow up to 10 business days for a return or exchange to be processed once it arrives at our facility. You will receive an e-mail from us when the return or exchange is processed. 

Germany returns:

c/o Fulfilment Crowd Kyrö Distillery Company Heinrich-Hertz-Straße 21 46399 Bocholt, Germany

The Phone number for arriving deliveries +49 28712187260

Finland returns:

Kyrö Distillery Company Oltermannintie 6 61500 Isokyrö Finland

USA returns:

Please contact our partner Mash&Grape with email

Belgium, Netherlands, France and Austria returns:

Please contact our partner Sélection Prestige GmbH with email