Terms & Conditions

The terms and conditions listed below will apply between customer and the Kyrö Distillery Company webshop for the sale and purchase of the products contained in customers shopping cart. We reserve the right, at any time, to modify, alter or update these terms and conditions, and you agree to be bound by such modifications, changes, or updates on subsequent visits.

To place an order you must meet the criteria set for ordering and give true and accurate information of yourself. You must be at least 18 years old to place an order in Kyrö Distillery Company online store.

Applied as of 20th of January 2021.

Time of Delivery

The delivery time within Finland and Germany is 1-5 working days after we have received your order. Delivery time in the USA is 2-6 working days after our partner Mash&Grape has received your order. The shipment is provided by the closest retail seller. All parcels are delivered to the address you have given during checkout. To avoid inconveniences, please specify your address as precisely as possible.

Please note that all delivery times are estimates based on average delivery times from our shipping partners, and we cannot guarantee delivery within the estimated time. We are not responsible for any delivery delay. Weekends and holidays are not included in the delivery days.

Shipping Costs

Shipping is priced according to delivery address and weight.You can see the delivery costs for the products by adding them to the shopping cart. In the shopping cart you can select the destination country and see the delivery costs.

When selling and shipping products outside the EU, the recipient of the product is responsible for local taxes, toll fees and other such payments.

Free shipping within Finland and Germany for orders over 50 €.

Methods of Payment

We accept Visa, Mastercard, American Express, Maestro, CartaSi, and Cartes Bancaires. Additionally, you can pay with Paypal and Klarna Pay Later. We use Mollie as a gateway to receive payments.

Neither Kyrö Distillery GmbH nor Mollie have access to cardholder data and card information is not stored in our systems. Mollie uses international PCI compliant 3D Secure authentication services, which verify the identity of the cardholder. When you proceed with your payment, it is captured by Mollie and held by them. They are responsible for payment processing, as well as reclamations in regards to said payment process. They receive your payments and transfer it to Kyrö Distillery GmbH once the order is processed.

In the United States your order will be fulfilled by a network of our fantastic retail partners coordinated by Mash & Grape.

Confirmation

Once we have received your order, we’ll send you an e-mail order confirmation. Don’t lose the order confirmation, in case you need to contact customer service via shop@kyrodistillery.com.

If your order is made in the United States, please contact Mash&Grape with any questions regarding your order via openbar@mashandgrape.com.

Return policy

Consumers have the right to cancel their order placed through the online store and return the product within 14 days of receiving of the order. The returned product must be unused and capable of being resold. The product must be packaged either in its original packaging or in a similar manner. If you want to return or exchange a Kyrö item, please email our customer support and tell us what happened: shop@kyrodistillery.com. In the United States, please email openbar@mashandgrape.com.

If the package is not collected, we have the right to charge the shipping and return-costs from the customer. Please find more information here.

Tax and Duties

All prices at the Kyrö Distillery Company’s website are VAT (Value Added Tax) included when shipping within the EU.

When selling and shipping products outside of the EU, the recipient of the product is responsible for local taxes, toll fees, and other such payments.

Our contact information

If you have any questions regarding your order, please email our customer support: shop@kyrodistillery.com.

Kyrö Distillery Company Oltermannintie 6 61500 Isokyrö

In the United States, questions regarding your order please email openbar@mashandgrape.com.

Personal data and data protection

One of Kyrö Distillery Company's most important core values is trust and transparency. We want you to know that you can trust us and the processing of your personal information, please find more information here.

If you have any questions regarding personal data and data protection, please contact: Jenni Soini, gdpr@kyrodistillery.com+358504086575.